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Customer Care · Content Creator · Artist

KaylaJanae.

  • People person
  • Creative eye
  • Sharp on details

Several years of high-volume customer service, careful register work, and genuinely warm conversations, plus a knack for content people actually watch.

Warm natural-light portrait of Kayla Janae, a smiling young Black woman with braided hair wearing a mustard yellow top, standing in front of a colorful painted mural.
Years customer facing
7+Years customer facing
Drawer balance focus
100%Drawer balance focus
Events & pop-ups run
30+Events & pop-ups run
Creative business owned
1Creative business owned
01

The human part

I've spent most of my working life behind a register, beside a client, or at a folding table covered in paint — and all three taught me the same thing: people remember how you made them feel.

I'm a customer-focused retail professional and independent creative with several years of experience in high-volume customer service, POS transactions, cash handling, and personalized client support. I'm friendly, approachable, and comfortable working with people from a wide range of backgrounds.

Whether it's a 30-deep line on a Saturday or a first-time guest who has a lot of questions, I keep things calm, accurate, and welcoming. I'm good at resolving concerns before they grow, keeping transactions clean, and working just as well on my own as I do on a team.

Right now I'm looking for a team where product knowledge and attention to detail count. I pick up new products and the rules around them fast, and I like the part where a first-time customer leaves feeling looked after.

02

On camera

Short-form video Kayla shoots, edits, and posts herself. Travel diaries, process clips, pop-up recaps, and the occasional behind-the-counter moment. Vertical, unfiltered, and built for the way people actually scroll.

YouTube
03

What she brings

  • Customer & guest service
  • POS systems & cash handling
  • Short-form video & content
  • Color, framing & presentation
  • Accurate register transactions & cash balancing
  • Customer questions & problem resolution
  • Retail sales & product assistance
  • Building relationships with customers
  • Confidentiality & discretion
  • Fast-paced retail environments
  • Merchandising & store organization
  • Independent & team-based work
  • Event & pop-up coordination
  • Strong communication & interpersonal skills
04

Where she's worked

NowActive

Independent Artist / Owner

Janae Creations

  • Operates an independent creative business producing original artwork, jewelry, live painting, and body painting.
  • Coordinates directly with clients, events, and pop-ups from initial planning through execution.
  • Manages customer communication, pricing, payments, scheduling, setup, and presentation.
  • Creates welcoming, interactive experiences while engaging directly with customers and event attendees.
2020—23Rockford, IL

Cashier

  • Provided friendly, efficient service in a busy retail environment while maintaining accuracy throughout customer transactions.
  • Operated POS systems, processed cash and electronic payments, applied discounts, and provided correct change.
  • Assisted customers with questions, returns, pricing, and product-related needs.
  • Maintained an organized checkout area and helped create a positive customer experience during high-volume periods.
2018—23

Personal Assistant

Illinois Department of Rehabilitation Services

  • Provided individualized assistance to elderly and disabled clients while treating personal information and needs with discretion and respect.
  • Built trusting relationships by listening carefully, communicating clearly, and responding to individual needs.
  • Worked independently and used sound judgment to address day-to-day concerns.
  • Developed strong skills in patience, empathy, confidentiality, and working with people who have different needs and abilities.
2016—19

POS Cashier

  • Delivered friendly and attentive customer service at the point of sale.
  • Processed purchases, returns, discounts, coupons, and other register transactions accurately.
  • Assisted customers with store promotions, products, and general questions.
  • Helped resolve customer concerns and escalated issues when appropriate.
05

Say hello

Looking for someone who's good with your customers and can make your business look as good as it is? Let's talk.

Currently learning

New products, from the ground up

Product knowledge, the compliance side of regulated retail, and guest-first service standards.

Also brings

Content that fits your brand

Short-form video and social posts made on the floor. Product, process, and people.